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1. Overview
All services provided by AFLAH ZAMAN through aflahzaman.com are digital, custom, and created specifically for each client’s unique needs. Because of this, all payments made for services are non-refundable.
2. Why Payments Are Non-Refundable
When you book a project or service with me, I immediately invest time, planning, strategy, and development effort. Digital services cannot be “returned” like physical products. Once work begins, time and resources are already used.
3. What This Policy Covers
This Non-Refundable Policy applies to all services, including but not limited to:
• Web Development
• SEO
• Website Management
• Consulting & Strategy
• Branding & Digital Services
• Monthly Retainers
• Subscription Plans
• UPI Autopay or Card Recurring Billing
4. Refunds Are Not Provided For
• Change of mind
• Switching to another service provider
• Delays caused by missing client inputs
• Misunderstandings after the work is already completed
• Dissatisfaction after full delivery when requirements were fulfilled
• Work paused due to lack of communication from the client
• Partial work already done before cancellation
5. Exceptions (Very Rare)
Refunds may only be considered in situations where:
• No work has started at all
• A duplicate payment was made by mistake
Any exception is purely at the discretion of AFLAH ZAMAN.
6. Client Responsibility
Before making a payment, clients must:
• Review project details
• Ask questions when needed
• Provide clear instructions
• Agree to the scope, timeline, and deliverables
7. Chargebacks
Filing a chargeback after receiving work is considered a breach of agreement. I provide clear proof of service delivery, which may include:
• Emails
• Chats
• Screenshots
• Drafts and design files
• Access logs
• Development work records
Clients agree not to misuse chargeback systems for completed services.
8. Contact
For questions or clarity, reach out at:
https://aflahzaman.com/contact/