Last Updated:
This Service Delivery Agreement (“Agreement”) is between:
Service Provider:
AFLAH ZAMAN
Consultant & Digital Strategist
aflahzaman.com
and
Client:
Any individual or business purchasing services from AFLAH ZAMAN or from the website.
By making a payment or signing up for services, the client agrees to everything stated in this Agreement.
1. Nature of Services
We provide digital and IT services including, but not limited to:
• Web Development
• SEO Consulting
• Website Management
• Cybersecurity Support
• Content Strategy
• UX Improvements
• Digital Branding
• Monthly Retainers and Subscription Services
Each project may have its own scope, timeline, and deliverables, which will be discussed with the client.
2. Project Start
A project begins after:
• Payment is made
• Required information is shared
• Project details are approved
Missing inputs from the client can delay or pause the project.
3. Delivery Timeline
Timelines depend on client responsiveness, project complexity, and required inputs. I always aim for fast, high-quality delivery, but timelines may shift if:
• Client delays sharing content
• Client changes scope midway
• Client does not respond
• Technical issues arise
4. Client Responsibilities
Clients must:
• Provide accurate information
• Share necessary content (text, images, logins)
• Respond in a timely manner
• Review drafts and give feedback
• Approve final deliverables
Lack of response for 7 days may pause the project.
5. Revisions
Each project includes a set number of revisions (usually 2–3 unless otherwise agreed). Extra revisions, new features, or scope changes may incur additional fees.
6. Payment Terms
Payments are:
• Due in advance
• Non-refundable (see Refund Policy)
• Required to secure the project slot
• Required before continuation of paused work
For subscriptions or monthly plans, automatic billing may be used (UPI Autopay, card recurring, etc.).
7. Non-Refundable Policy
All payments made for services are non-refundable for any reason, unless the exception applies. The client acknowledges this before making a payment.
8. Completion & Handover
Delivery is considered complete when:
• The final files, website, or deliverables are provided, or
• The project scope has been fulfilled
Handover may include:
• System access
• Design files
• Final website setup
• Reports
• Documentation
9. Service Quality
All services are delivered with professional quality, genuine effort, and industry-level standards. However:
• Exact performance outcomes (SEO ranking, traffic, lead growth, etc.) cannot be guaranteed.
• IT services depend on many third-party systems.
10. Termination
A project may be terminated if:
• The client violates terms
• The client uses abusive or illegal methods
• The project scope shifts beyond agreement
• The client becomes unresponsive for extended periods
Paid amounts remain non-refundable.
11. Limitation of Liability
AFLAH ZAMAN is not liable for:
• Third-party failures
• Hosting/server issues
• Plugin/theme/website updates breaking functionality
• Client modifications causing damage
• Loss of data caused by external systems
• SEO ranking drops caused by Google updates
• Website hacks due to poor hosting
12. Ownership
After final payment:
• The client owns the final outcome or deliverables
• Source files not included by default unless agreed
• We reserve the right to showcase the project in our portfolio
13. Communication
Official communication channels:
• Email
• WhatsApp (for quick discussions)
• Zoom/Google Meet when needed
14. Dispute Resolution
Most issues can be solved with open communication. By using our services, the client agrees to resolve concerns directly with us.